Frequently Asked Questions

02. Is it a statutory requirement to have a Complaints Procedure?

Section 29 of the Education Act 2002 requires the governing bodies of all maintained schools in Wales to establish procedures for dealing with complaints and to publicise such procedures.

Governing bodies are also required to publish their complaint procedures, indicating how a copy can be obtained. A summary should be published in the school prospectus. Schools may also wish to refer to their complaint procedures in other material e.g., the Annual Governors Report to Parents, school newsletters, home-school agreement, school website etc.

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