Frequently Asked Questions

04. What cannot be dealt with under the complaints procedure?

There are a number of issues that cannot be resolved under the complaints procedures and must be dealt with using other procedures:

  • Staff grievance
  • Staff discipline
  • Staff capability
  • Child protection
  • School admissions
  • Pupil exclusion
  • Special educational needs provision
  • School organisation proposals
  • Religious worship
  • Delivery of the curriculum


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