Frequently Asked Questions

01. What is a complaint?

A complaints procedure “is a way of ensuring that anyone with an interest in the school can raise a concern, with confidence that it will be considered appropriately and heard and, if upheld, that the matter will be addressed appropriately and without delay”.

It can be further defined as “an expression of dissatisfaction in relation to the school, a governor or a member of its staff that requires a response from the school”.

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