Frequently Asked Questions

What are the timescales for dealing with complaints?

There are no statutory timescales set down in law however, the school should follow the timescales set out in the school’s complaints procedure. Timescales should always take into account the complexity of a complaint and people’s availability. It is important that complaints are dealt with fairly and quickly. Usually a complaint is a simple matter easily dealt with, but unless it is handled purposefully, tactfully and clearly from the start, even a simple complaint can become very difficult and time-consuming.