The school’s complaints procedure will refer to guidelines on when the complaint will be dealt with. If there are any delays, it is important to keep the complainant informed of this. A school may make reasonable changes to timescales during a complaint if it judges that necessary. If timescales are changed anyone with an interest in the complaint should be notified in writing of the change and the reasons for it. When complaints are made before a school holiday other than a half-term it is advisable, if practicable, to resolve the complaint before the school closes.