Frequently Asked Questions

Can the subject of the complaint see the letter of complaint?

A complaint has been received about the headteacher and the chair is investigating this under Stage B of the school’s complaints procedure. The headteacher has asked to see the letter of complaint.

At this stage of the complaint, it would not be necessary to share the letter, however the headteacher must be given information as to what the complaint is about so that they can respond fully to the chair during the investigation meeting.