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Advice and guidance
Frequently Asked Questions
11. Are there any governors who cannot sit on the complaints committee?
A complaint has been received against the whole governing body – what is the process?
A complaint has been received from a parent regarding the conduct of another parent at the school
A complaint has been received from a parent regarding their child’s special educational needs provision. What is the process?
A complaint has been stopped prior to stage C taking place
A complaints committee meeting has been arranged to look at a complaint raised by a parent regarding an incident with their child at the school, however, the child has now left the school?
A meeting of the complaints committee is due to take place shortly. What is the format of the meeting? Do all parties sit in the same room together?
A parent had received letter from the headteacher in response to a concern that they had raised. The letter states that this is the end of the complaint. Is this correct?
A parent has approached you (a parent governor) on the school yard with some concerns about the school. What should you do?
A parent has asked if they can record the proceedings of the complaints committee meeting
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