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Advice and guidance
Frequently Asked Questions
A parent has made a complaint about a teacher and the headteacher.
A parent has received an outcome of their complaint at Stage C and the letter states that there is no appeal. Is this right?
A parent is unhappy with the outcome of the complaint dealt with by the headteacher – what next?
Can the complainant attend the Stage C complaints committee meeting?
Can the subject of the complaint see the letter of complaint?
Does the chair of the complaints committee meet with the complainants following the complaints meeting to inform them of the outcome?
The chair has received a complaint about the headteacher and the chair and would like to discuss this at the next full governing body meeting.
What are the timescales for dealing with complaints?
What happens if there are delays in dealing with a complaint?
What is the process for dealing with complaints about governors? The school’s complaints procedure does not seem to cover this?
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