Helpline and Website News 2012-2013

Annual Report for the Governors Wales Helpline and Website.

Key trends emerging:

  • Chairs use the service most frequently.
  • An increase in queries via email.
  • Users of the helpline during out of office hours call between 5pm-6pm and 8pm-9pm which suggests prior to or after a governing body meeting.
  • Most frequent topics relate to complaints procedures, election / appointment of parent governors, procedures for meetings / minutes, disciplinary procedures and the appointment of headteacher / deputy headteacher.
  • The website has seen an increase of over 3,700 visitors during 2012-2013.
  • The Handbook, Guide to the Law, Quality Mark Bronze Award and publications are the most popular sections.

Published: 22/11/2013

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