Helpline and Website News 2013-2014

Annual Report for the Governors Wales Helpline and Website – 1 September 2013 – 31 August 2014

Key trends emerging:

  • Chairs use the service most frequently.
  • An increase of 42% in queries.
  • Users of the helpline during out of office hours call between 5pm-7pm which suggested that callers were seeking advice prior to a governing body meeting commencing.
  • Most frequent topics relate to complaints procedures, procedures for meetings / minutes, appointment of headteacher / deputy headteacher, committees and training.
  • The website has seen an increase of over 6,400 visitors during 2013-2014.
  • The Handbook, Quality Mark Bronze Award, Guide to the Law, and publications are the most popular sections.

Published: 19/09/2014


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