Helpline and Website News 2014-2015

Annual Report for the Governors Wales Helpline and Website – 1 September 2014 – 31 August 2015

Key trends emerging:


  • Chairs, LA Officers, Clerks and Headteachers used the service most frequently.
  • An increase of 7.5% in queries received.
  • Most frequent topics relate to complaints procedures, procedures for meetings / minutes, appointment of headteacher / deputy headteacher and committees and terms of reference.


  • There has been an increase in hits of 16%.
  • The handbook, publications, Quality Mark Bronze Award, Guide to the Law, training, news, governor guides and FAQs were the most popular sections.

Published: 20/10/2015